If you have problems installing the Adobe Flash Player, follow the troubleshooting steps below. If one step does not correct the problem, move onto the next step. After each step you may want to restart your machine to ensure your changes take effect before moving onto the next step.
Before installing the Flash Player please ensure that you have the following settings correctly set:
Internet Explorer ActiveX settings
Although your browser security settings should be chosen by you or your system
Administrator, the 'Medium: Default Level' will allow you to view Macromedia Flash content.
For any Custom Level, ensure that both "Download Signed ActiveX controls" and "Run ActiveX
controls and plug-ins" are not disabled. (Enable or Prompt will work).
To view your Security Level do the following:
If you are having trouble installing make certain that your Internet Explorer security level is not set to High or at a custom level which does not allow viewing of ActiveX controls.
Computer user permissions
User permissions determine whether or not you are allowed to install ActiveX controls or
plug-ins. If you don't have Administrator access to your Windows NT, 2000, or XP equipped
computer, you may not be able to install the Flash Player successfully. Permissions can be
tricky but, in general, you should be able to install and use the Adobe Flash Player if
your system Administrator has provided full access to the Macromed directory
(C:\Winnt\System32\Macromed\).
Macintosh OS X users must also have proper access to run the Flash Player on Netscape 6. If
you have problems with this configuration, refer to Netscape 6.2 has
problems utilizing the Macromedia Flash Player 6 plug-in on OS X (TechNote 16214).
Previous versions of Macromedia Flash Player should be
removed
Uninstall any previous version of Flash Player before using the
standalone installer. For instructions on removing the player, please see How to uninstall the
Adobe Flash Player plug-in and ActiveX control (TN 14157).
All web browsers must be closed
Quit all running applications, including all Internet Explorer windows, AOL Instant
Messenger, Yahoo Messenger, MSN Messenger or other Messengers. Check the Windows system
tray carefully to make certain no applications that might possibly use Flash Player are
still in memory.
After these settings are in place, you are ready to download and/or install the Flash Player.
The Flash Player is available for download from the Flash Player Download Center.
The most common reasons that Flash content fails to display are:
Restricted User accounts are unable to display Flash Player content
After successful installation under the Windows Administrator account, Restricted User
accounts are unable to display Flash Player content. This issue has been reported on
Microsoft Windows XP Service Pack 2 systems and occurs sporadically. It may also effect
other versions of Windows, such as Windows 2000.
Users who installed Flash Player 8.0.24.0 prior to April 6, 2006 must uninstall using the Flash Player uninstaller released on May 11, 2006. Uninstall Flash Player using the instructions in How to uninstall the Adobe Flash Player (TechNote 14157).
Flash Player detection failure with websites that use VBScript detection
Websites that use VBScript detection for Flash Player may fail in Microsoft Internet
Explorer. This VBScript detection issue is resolved by running the Flash Player uninstaller
released on May 11, 2006 (version 3.0.0.17) or later, and reinstalling the latest Flash
Player. For more information regarding this see Flash Player detection failure with
websites that use VBScript detection (TechNote 7d1862a).
Pop-up blockers blocking Flash
The most common cause of Flash movies failing to display is the presence of a pop-up/ad
blocker software that specifically targets Flash content. To find out more about this
please see Flash
movies do not appear after installing the Flash Player (TechNote 19091).
Internet Explorer Settings on a Macintosh
On the Macintosh there is a setting in Internet Explorer to enable plug-ins. This setting
is located in the Explorer > Preferences menu of the browser. In the Preferences dialog
box, select Web Content under Browser Display. Then ensure that the Enable Plug-ins option
is selected.
Internet utilities blocking ActiveX
Some Internet Utilities, such as Norton Internet Utilities, perform functions similar to a
firewall and may restrict viewing of ActiveX controls. You need to ensure that your
firewall or utility settings are set to allow ActiveX controls or you will not be able to
view Flash movies in Internet Explorer.
Error message encountered during installation are usually due to incorrect browser settings. Please check the settings required before installation in the Where can I find instructions for installing Adobe Flash Player section above.
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Last updated: |
2006-6-30 |
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